We offer a 7-Day conditional Return & Exchange Policy on most of the products. If you receive a product in the following condition:
- Damaged Product
- Dead on Arrival
- Manufacturing Defect
- Incomplete Product
- Incorrect Product
- Expired Product
Please place your request in our Return section and also raise a ticket in our Customer care section.
On receiving Your complaint, we shall verify the authenticity and the nature of the complaint. We will send you the damaged spares to resolve the issue and restore your product to its original state.
If the product is damaged beyond repair/incorrect and needs a complete replacement, then we will send a replacement and arrange to pick up the defective item
Exchange/Replacement:
- Exchange/replacement is possible if the product is damaged and cannot be repaired by sending spares or if the product is incorrect.
- On receiving Your complaint within seven days of delivery, we shall verify the authenticity of the complaint, after which we will initiate the replacement process.
- We will arrange pick up where possible or ask the customer to ship the product to us ( shipping charges borne by us ).
- Products should be returned in their original packaging and the original price tags, barcodes, labels, user manual, warranty card and invoices etc.
- It is required that the return packets should be strongly and adequately packed so that there is no further damage to products during transit.
- The returned Products are subject to verification and checks by us to determine the legitimacy of the complaint. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
- Once we receive the product, the replacement product will be dispatched to you as soon as possible.
Modification and Cancellation:
- You can modify an order (with products of the same or more value) within 24 hours or before the order has not been shipped.
- You can bear a 40% Cancellation fee to cancel any non-shipped order within 24 hours of placing the order.
Processing the Refund:
Once your refund is approved we will initiate the refund from our payment gateway. It may take 10-12 working days for the refund for the payment gateway to reach your payment source.
In case of wrong product ordered by the customer or the customer wants to return the product the shipping charges will be borne by the buyer.
Additional Note:
All the lights which comes under the UV Lights and Medical lamps are non returnable.
All the products that comes under the Baby Product are non returnable.